The thank you page doesn’t always mean goodbye

I have optimised the homepage, my landing pages, my product pages, category pages, search results, basket page, payment page…what’s next?” A lot of very mature clients who started optimising years ago will have tested more or less all of the pages on their websites. Although we know that CRO is a continuous iterative process and we need to test, test and...

Helloooo (is it me / this) you’re looking for?

Hello Bars, Nano Bars, Notification Bars or whatever you want to call the long sticky promotional banner on your site are great ways to generate leads, host announcements, gather email subscribers and so much more. In essence they get the KPI done! Hello Bars are the gentle reminders you need on your site; subtle enough so not to freak out your...

How Do You Maximise Your Site’s Experience Optimisation Efforts?

In a race to gain competitive advantage and improve visitor experience, website optimisation has proliferated in the past two years as companies try to ensure that their digital properties are as effective as possible. Optimisation is no longer just the ‘button testing’ of earlier years – it’s become much more sophisticated. Now, with a well-developed optimisation strategy, a wealth of information...

Think Fast: Why Real-Time Data Will Become Essential to Marketing

It’s a pretty basic concept: Listen carefully to your customers and you will learn more about them. The more you hear, the more likely you will meet their needs. To do this effectively in today’s always-connected world, you must now listen to the massive amounts data generated from customer interactions with your brand. Data gathered from customer web browsing, purchasing history and...

To Protect and Serve: Optimisation Solutions Must Take Security and Privacy Seriously

Optimisation solutions sit between your content and your users – invisibly collecting information and serving content that defines the customer experience. That places a great deal of responsibility on the optimisation vendor to protect the integrity of the relationship you’ve established with the user in the first place. This is especially important when you test behind the login, within a...

Can Marketing Lead the Customer Experience?

Customer experience was the focus of the recent Forrester Research’s Marketing 2016 Forum for Marketing Leaders in New York City. The event included innovators from brands like MGM Resorts, Kimberly-Clark and Flex. From the start the stage was set. Carl Doty, Forrester’s VP Group Director, shared how marketing is entering a post-digital age. According to Forrester’s Customer Experience Index (CX...

Four Benefits of Machine Learning for Marketing

Webtrends CEO Joe Davis recently added his voice to the discussion surrounding machine learning in the article, “Four Reasons Marketers Should Be Excited About Machine Learning.” He outlines these four key beneficial machine learning characteristics for marketing: Massive data input from unlimited sources Machine learning has the ability to consume virtually unlimited amounts of detailed data to constantly review and adjust your message...

How to Build a Financial Services Optimisation Team

Financial service organisations are constantly seeking the greatest return on investment (ROI) from each touch point and channel in their customers’ journeys. The rapid maturation of digital optimisation – content and experience testing or behavioural targeting – offers reliable and consistent improvement in customer experiences. For financial organisations that constantly work to improve their relationships with each customer, client or member,...