The future of retail is still strong, but different.

  Driving your customers online. We are all hearing that retail outlets are not performing as well as they have been and the advent of online shopping is growing. There’s no doubt that there are two attracting forces at work that are accelerating online purchasing. 1) A push for retailers to reduce cost 2) Consumers drive towards convenience Both are extremely powerful forces that combined...

Light at the end of the funnel

  Let’s fix some common problems with the dark side of the checkout funnel – Payment Pages. Payment pages are very much the dark side of a purchase process. It’s where final decisions are made, money is exchanged, and you live with the regret of buying a vegetable spiralizer from Amazon at 2am. Convincing users to make a purchase is never easy (unless...

The thank you page doesn’t always mean goodbye

I have optimised the homepage, my landing pages, my product pages, category pages, search results, basket page, payment page…what’s next?” A lot of very mature clients who started optimising years ago will have tested more or less all of the pages on their websites. Although we know that CRO is a continuous iterative process and we need to test, test and...

Helloooo (is it me / this) you’re looking for?

Hello Bars, Nano Bars, Notification Bars or whatever you want to call the long sticky promotional banner on your site are great ways to generate leads, host announcements, gather email subscribers and so much more. In essence they get the KPI done! Hello Bars are the gentle reminders you need on your site; subtle enough so not to freak out your...

How Do You Maximise Your Site’s Experience Optimisation Efforts?

In a race to gain competitive advantage and improve visitor experience, website optimisation has proliferated in the past two years as companies try to ensure that their digital properties are as effective as possible. Optimisation is no longer just the ‘button testing’ of earlier years – it’s become much more sophisticated. Now, with a well-developed optimisation strategy, a wealth of information...

Think Fast: Why Real-Time Data Will Become Essential to Marketing

It’s a pretty basic concept: Listen carefully to your customers and you will learn more about them. The more you hear, the more likely you will meet their needs. To do this effectively in today’s always-connected world, you must now listen to the massive amounts data generated from customer interactions with your brand. Data gathered from customer web browsing, purchasing history and...

To Protect and Serve: Optimisation Solutions Must Take Security and Privacy Seriously

Optimisation solutions sit between your content and your users – invisibly collecting information and serving content that defines the customer experience. That places a great deal of responsibility on the optimisation vendor to protect the integrity of the relationship you’ve established with the user in the first place. This is especially important when you test behind the login, within a...