Customer Survey Form

Name

Email


PRODUCT

How would you rate the Webtrends Optimize product / platform?





Could elaborate on what the key reason(s) for this are?

How often do you login and use Webtrends Optimize?







Are you aware of the following features within Webtrends Optimize?
Which of those features do you use the most? (Select only 2)


SERVICE

Please rate the following statements about your Optimisation Consultant and Account Manager
Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree
My Optimisation Consultant is a trusted advisor           
My Optimisation Consultant makes suggestions for experiments           
My Optimisation Consultant keeps me informed of new features           
My Account Manager is regularly in touch           
My Account Manager keeps me informed about product enhancements           
My Account Manager is easily accessible           

Do you have any further comments about your Optimisation Consultant or Account Manager you would like to share?

Please rate the following services and support tools
I wasn't aware of it I haven't used it Poor Average Excellent
Optimize support via JIRA Service Desk Portal           
The Webtrends Optimize help website           


COMMUNICATION

How often do you hear from Webtrends Optimize marketing with regards to...?
Daily Twice a week Once a week Once a fortnight Less than once a fortnight
Business updates           
Feature Enhancements           

How would you rate the material you receive?
Excellent Good Average Poor Very poor
Marketing emails           
Product updates           
QBR documentation           
Weekly reports           

Do you feel Webtrends Optimize communicates with you...?

How would you prefer us to communicate with you?

OVERALL

How satisfied are you with Webtrends Optimize overall performance?



How well does our product/service meet your needs?



What important features/functions would you like to see?tr>
Would you recommend Webtrends Optimize to friends and colleagues?

Could you elaborate on what the key reason(s) for this would be?
Survey complied and executed using Webtrends Optimize