We fully understand the importance of regular communication, and how frustrating it can be if you don’t know what is happening and so we will ensure that you you receive regular updates on your tickets – both via the Jira portal, and via an email notification.
You can also check on the progress of your tickets (both your own and any logged by your business) at all times by clicking on the account icon in the top right of your Jira Service Desk portal when you are logged in.
If you ever have any concerns whatsoever please feel free to give us a call on 0333 444 5503.