Optimize Support

It’s all about you.

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Create an account

All our customers will be set up with a Jira Service Desk account. Need multiple log-ins for your team? No problem, all your tickets will be grouped by your business so that you can see everything logged all in one place.

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Log a ticket

We would always recommend checking our Help site (accessible within Optimize) as a first step. But if you still need support feel free to log a ticket via the easy to use Jira Service Desk Portal & we’ll be straight on it.

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We'll sort it!

Once your ticket is logged, it will trigger an alert to our dedicated support team to triage and pass to the correct resolver team as quickly as possible. You will receive regular updates until the ticket is closed.

Create an account

  • To set up an account, click here to go to our Jira Service Desk portal
  • Select Sign up & enter your email address
  • Then click Send Link & follow the simple activation steps & your account will be up and running in no time
  • Note: If you think you already have a user account but just can’t remember your password, you can reset this in Jira Service Desk portal too
  • If you have any problems whatsoever feel free to call us on 0333 444 5503
Laptop showing the create and account screen for Webtrends Optimize support
iPad showing the log a ticket screen for Webtrends Optimize support

Log a ticket

  • Once you are signed into Jira Service Desk logging a support ticket with us couldn’t be simpler
  • Simply click on one of the presented options to report a problem, ask us a question or request a new user account for one of your team
  • Then fill in the form with as much detail as you can to allow us to manage your request as efficiently as possible
  • Click Submit and you will be provided with your Jira Service Desk ticket reference 

We'll sort it!

We fully understand the importance of regular communication, and how frustrating it can be if you don’t know what is happening and so we will ensure that you you receive regular updates on your tickets – both via the Jira portal, and via an email notification. 

You can also check on the progress of your tickets (both your own and any logged by your business) at all times by clicking on the account icon in the top right of your Jira Service Desk portal when you are logged in.

If you ever have any concerns whatsoever please feel free to give us a call on 0333 444 5503.

Thank you!

Thanks for submitting your enquiry with us.
A member of the team will be in touch shortly to follow up with you.