It’s all about you.
All our customers will be set up with a Jira Service Desk account. Need multiple log-ins for your team? No problem, all your tickets will be grouped by your business so that you can see everything logged all in one place.
We would always recommend checking our Help site (accessible within Optimize) as a first step. But if you still need support feel free to log a ticket via the easy to use Jira Service Desk Portal & we’ll be straight on it.
Once your ticket is logged, it will trigger an alert to our dedicated support team to triage and pass to the correct resolver team as quickly as possible. You will receive regular updates until the ticket is closed.
We fully understand the importance of regular communication, and how frustrating it can be if you don’t know what is happening and so we will ensure that you receive regular updates on your tickets – both via the Jira portal, and via an email notification.
You can also check on the progress of your tickets (both your own and any logged by your business) at all times by clicking on the account icon in the top right of your Jira Service Desk portal when you are logged in.
If you ever have any concerns whatsoever please feel free to give us a call on 0333 444 5503.