By Sandeep Shah

Amazon might be hurting your business more than you realise

Amazon are big - we all understand this. Their success over the last 5 years has been a widely-used to excuse the failure of numerous traditional bricks-and-mortar stores, and their earnings certainly go some way to validating this: Ref: https://www.statista.com/statistics/266288/annual-et-income-of-amazoncom te/ The Amazon Assistant However, what you might not realise is that alongside the 300 million users of Amazon’s retail website/s, many users...
By John Fleming

What’s Happening in UK Retail – and Is Online Shopping Really to Blame?

The current turmoil in the UK retail sector is enough to startle any employee or business owner in this industry. As the tumbleweeds roll across forgotten, flagship stores, those involved are having to reconsider the need for a physical presence on the UK’s high streets. With huge progression in online shopping and customer engagement, it’s no wonder that more consumers...
By Sandeep Shah

The Craziest Button Test Ever Made

The Craziest Button Test Ever Made: An exercise in thinking out of the box. Button tests are for Day 1 AB Testers, right? I mean, we’ve all looked at Blue vs. Red, Buy now vs. Add to bag, and now we’re ready for Personalisation. Things aren’t always as they seem, and in our world things seem to stretch as far as you’re...
By Sara Caselli

Form optimisation best practice

Form Optimisation – the basics Let’s be honest, forms are often a real pain to fill in and that’s why it’s so important to get them right, and minimise any friction when visitors are using them. Designing forms with the user in mind and testing to find out where the pain points are can make a massive difference to the user experience. Forms...